REFUND POLICY

Thank you for shopping at TailSpin . We hope you are satisfied with your purchase. If, however, you are not entirely satisfied with your purchase, we are here to help with our Refund Policy.

  1. Eligibility for Refund: a. To be eligible for a refund, you must contact us within 2 days of receiving your order. b. Refunds are applicable only for products that are unused, undamaged, and in their original packaging.

  2. Initiating a Refund: a. To initiate a refund, please contact our customer service team at [info@shoptailspin.com] with your order number and a detailed explanation of the reason for the refund. b. Our customer service team will review your request and provide instructions on the next steps.

  3. Return Shipping: a. Customers are responsible for the cost of return shipping. b. We recommend using a trackable shipping service to ensure the safe return of the product.

  4. Inspection and Processing: a. Once we receive the returned product, it will be inspected to ensure it meets the eligibility criteria for a refund. b. Refunds will be processed within 3 days of receiving the returned product.

  5. Refund Options: a. Refunds will be issued to the original payment method used for the purchase. b. If the original payment method is no longer available, the refund will be issued in the form of store credit.

  6. Non-Refundable Items: a. Certain items are non-refundable, including: i. Products that are not in their original condition, damaged, or missing parts. ii. Products returned after the specified return period. iii. Gift cards.

  7. Late or Missing Refunds: a. If you haven’t received a refund within the specified time frame, please check with your bank or credit card company. b. If the issue persists, contact us at [info@shoptailspin.com] for further assistance.

  8. Exchanges: a. We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process and place a new order for the desired item.

  9. Contact Us: a. If you have any questions or concerns about our Refund Policy, please contact us at [info@shoptailspin.com].

By making a purchase from TailSpin , you agree to abide by this Refund Policy. We value your satisfaction and strive to provide a fair and efficient resolution process for any issues you may encounter with our products.